Terms of Service

These Terms of Service (“Terms”) govern your use of the SmartCare RX Pharmacy website and any related features, forms, content, and communications (collectively, the “Website”).

SmartCare RX Pharmacy (“SmartCare RX Pharmacy,” “we,” “us,” or “our”) operates this Website and provides the services described.

By accessing or using this Website, you agree to these Terms. If you do not agree, do not use the Website.

1. Website Use

This Website is provided for general informational, educational, and communication purposes. You agree to use the Website only for lawful purposes and in accordance with these Terms.

You agree not to:

• use the Website in violation of any applicable law or regulation
• attempt to gain unauthorized access to any part of the Website or related systems
• interfere with the Website’s operation, security, or functionality
• copy, reproduce, distribute, or exploit Website content without permission
• submit false, misleading, or fraudulent information

2. Pharmacy Services

SmartCare RX Pharmacy provides pharmacy-related services, including prescription intake, prescription transfers, prescription filling, medication dispensing, medication counseling, and related healthcare communications.

Use of this Website or submission of any form does not guarantee that any prescription will be filled, transferred, accepted, covered by insurance, or delivered.

All prescriptions must be valid and issued by a licensed healthcare provider authorized to prescribe under applicable law. We reserve the right, in our professional judgment and where permitted by law, to verify, clarify, delay, or refuse any prescription or request, including those that appear fraudulent, incomplete, inaccurate, or potentially harmful.

We may contact your prescribing provider, insurance provider, or other relevant parties as necessary to process prescriptions, verify information, or support pharmacy operations.

You agree to:

• provide accurate, complete, and current personal, medical, and insurance information
• submit information only where you have the authority to do so, including on behalf of a patient where applicable
• be responsible for all costs associated with your prescriptions, including co-payments, deductibles, and any amounts not covered by insurance

Prescription fulfillment, transfers, insurance processing, and delivery timelines are not guaranteed and may vary due to factors outside our control, including provider response time, insurance approval, medication availability, and operational constraints.

Medication counseling and pharmacist consultation may be available as part of our services, but nothing on this Website replaces direct consultation with a licensed pharmacist or healthcare provider.

3. No Medical Advice

The content on this Website is for general informational purposes only. It is not medical advice, diagnosis, or treatment.

Always consult a qualified healthcare provider regarding any medical condition, medication, or treatment decision. Never disregard professional advice or delay seeking it based on information from this Website.

4. No Pharmacist-Patient Relationship Created by Website Use Alone

Using this Website, including submitting forms, uploading files, sending messages, or contacting us, does not by itself create a pharmacist-patient relationship or guarantee services.

A pharmacist-patient relationship is established only when SmartCare RX Pharmacy accepts and processes a prescription or service request in accordance with applicable laws and professional standards.

5. Not for Emergencies

This Website is not intended for medical emergencies.

Do not use this Website or its forms for urgent medical needs. If you are experiencing an emergency, call 911 or go to the nearest emergency room immediately.

6. Forms and Communications

This Website may allow you to submit inquiries, prescription transfers, provider prescriptions, and related documents through embedded forms.

Submission of any form:

• does not guarantee a response time
• does not guarantee acceptance or fulfillment
• does not guarantee insurance approval or medication availability

By submitting a form, you confirm that:

• the information provided is accurate
• you are authorized to submit it

7. Third-Party Services

This Website may include or rely on third-party tools and services, including HIPAA-compliant forms, video embeds, or future integrations.

Your use of those services may also be subject to their terms and policies. We are not responsible for third-party platforms or their practices.

8. Intellectual Property

All Website content, including text, graphics, logos, branding, design, and materials, is owned by or licensed to SmartCare RX Pharmacy and protected by applicable intellectual property laws.

You may use content for personal, non-commercial use only. No reproduction or distribution is allowed without prior written permission.

9. No Warranties

This Website is provided “as is” and “as available.”

We do not guarantee:

• uninterrupted or error-free operation
• accuracy or completeness of content
• availability of prescriptions or services
• any specific outcome or result

10. Limitation of Liability

To the fullest extent permitted by law, SmartCare RX Pharmacy and its owners, employees, pharmacists, contractors, agents, and affiliates shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of the Website.

This includes issues related to:

• Website interruptions
• incorrect or incomplete submissions
• delays
• third-party services
• prescription or transfer requests

11. Indemnification

You agree to defend, indemnify, and hold harmless SmartCare RX Pharmacy and its affiliates from any claims arising out of your misuse of the Website or violation of these Terms.

12. Privacy

Your use of this Website is also subject to our Privacy Policy and Notice of Privacy Practices.

13. Governing Law

These Terms are governed by the laws of the State of Florida.

14. Changes to These Terms

We may update these Terms at any time. Continued use of the Website means you accept the updated Terms.

15. Contact Information

SmartCare RX Pharmacy
1572 Citrus Medical Court
Ocoee, FL 34761
Phone: (407) 337-5250
Fax: (407) 337-5251
Email: info@smartcarerxpharmacy.com

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